Live Dispatch Specialist (Bilingual).

The Dispatcher keeps daily trucking operations running smoothly. You act as the first point of contact for drivers and customers, monitor the workday, resolve issues and breakdowns quickly, and keep all records accurate. You also complete cross-border manifests (ACI/ACE), update the A1 TMS and Excel sheets, verify driver attendance, and hand off to the next dispatcher in morning meetings. Alongside this, you own relevant KPIs, ensure safety and regulatory compliance, and continuously look for ways to improve processes, productivity, and accuracy.

• Adopt a continuous improvement approach to identify and implement opportunities aimed at optimizing processes, productivity, operational accuracy.
• Ensure operations comply with applicable safety standards and regulations, while proposing improvements where appropriate.
• Take ownership of relevant KPIs.
• Proactively monitor the development of daily operations, manage unexpected situations, resolve issues, and act as the first point of contact to quickly address operational concerns.
• Answer incoming phone calls and assist drivers / customers as is required.
• Complete ACI / ACE manifests as required.
• Verify driver attendance.
• Coordinate breakdowns with the Breakdown Center for efficient resolution
• Update Excel sheets as needed, fill out various forms and update A1 (TMS) based on the progress of the workday
• Send the updates & participate in morning meetings with the next dispatcher