Lenskart : Store Audit Manager (Pan India) - Gurgaon

Job Title: Store Audit Manager

Function: Internal Audit / Retail Operations

Reporting To: Head Audit / Retail Excellence

Location: As per business requirement (regional travel involved)

About the job The Store Audit Manager is responsible for ensuring compliance, operational excellence, and risk control across Lenskart retail stores by conducting regular audits, identifying gaps, and driving corrective actions.

Job Description

Store Audits & Compliance

• Conduct periodic audits of Lenskart retail stores as per the audit calendar.
• Ensure adherence to company SOPs, policies, and statutory requirements.
• Review store processes related to sales, inventory, cash handling, billing, and customer experience.

Operational & Process Review

• Audit store operations including opening/closing procedures, visual merchandising, hygiene, and staff adherence to guidelines.
• Identify process gaps, revenue leakages, and operational risks.
• Validate discounting practices, offers, and promotional compliance.

Inventory & Shrinkage Control

• Audit inventory accuracy, stock movements, GRNs, and cycle counts.
• Identify shrinkage, pilferage, and mismatches; recommend preventive controls.
• Coordinate with supply chain and store teams for stock reconciliations.

Reporting & Follow-ups

• Prepare detailed audit reports with findings, risk ratings, and actionable recommendations.
• Track closure of audit observations and ensure timely corrective actions.
• Escalate critical issues and repeat observations to management.

Stakeholder Coordination

• Work closely with store managers, regional managers, and central teams.
• Support training and awareness on audit findings and best practices.
• Assist management in special audits, investigations, or surprise checks.

Skills & Competencies

• Strong knowledge of retail operations and internal audit processes.
• Good analytical, observation, and problem-solving skills.
• Effective communication and report-writing abilities.
• High integrity, attention to detail, and ability to work independently.
• Proficiency in MS Excel, audit tools, and ERP/POS systems.

Qualification & Experience

• Graduate / Postgraduate in Commerce, Finance, or Business Management.
• 815 years of experience in retail audit, internal audit, or store operations.
• Experience in large retail chains (optical, FMCG, QSR, fashion retail preferred).
• Willingness to travel extensively.

Key Performance Indicators (KPIs)

• Timely completion of store audits.
• Reduction in repeat audit observations.
• Improvement in compliance and shrinkage metrics.
• Quality and effectiveness of audit reportole & responsibilities

Preferred candidate profile