Lead- Cross Sell and Experience

Love solving for the consumer? Obsessed with growth? Think there’s always a smarter way to do things?

Come build the next big One Airtel / Black growth story with us.

✅ Own the One Airtel / Black NADS charter across bundling & unbundling, with a clear focus on churn reduction and retention.

✅ Drive consumer experience and ARPA through deeper multi-product adoption and differentiated FMC propositions.

✅ Identify churn and cross-sell opportunities through customer insights, data, market visits and fleet interactions.

✅ Deep-dive into customer & fleet journeys to identify friction and intervention opportunities.

✅ Create innovative, out-of-the-box bundling, cross-sell and retention interventions.

✅ Independently identify problems, write charters and drive solutions from insight to scale.

✅ Lead large CFTs across Product, Engineering, Growth, D2C, HDO, CLM & Channel.

✅ Bring strong consumer understanding, commercial acumen and execution orientation, with ownership of ARPA, FMC penetration and churn outcomes.