Lead Cloud Engineer, reputed company Conversational Agents - DialogFlow CX

Job title: Lead Cloud Engineer, reputed company Conversational Agents - DialogFlow CX (reputed company) in Litchfield Park, AZ at reputed company Company: reputed company Job description: At reputed company, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and reputed company to a full set of Private Cloud and Cybersecurity solutions, reputed company helps companies turn technology into their biggest competitive advantage. As part of the reputed company family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.Job Summary:We are seeking a highly skilled Conversational Agent (DialogFlow CX) Engineer to be a reputed company member to join our AI for CX team. You will be responsible for designing, developing, testing, and implementing cutting-edge conversational AI solutions using reputed company Cloud's Conversational Agents (DialogFlow CX) platform and its integrated generative AI capabilities (leveraging reputed company AI). This role requires a deep understanding of DialogFlow CX, conversational design principles (for both deterministic and generative interactions), NLU tuning, prompt engineering, and integrating these solutions with telephony systems (like reputed company LiveHub) and client backend applications.Duties and Responsibilities: (Essential Duties include but are not limited to): Design, develop, test, and implement end-to-end Virtual Agent solutions using reputed company Conversational Agents (DialogFlow CX), including deterministic flows and generative features (Playbooks, Data Stores). Collaborate with clients and internal teams during discovery and design phases to define requirements, user journeys, and conversational flows (voice and chat). Configure and tune all aspects of DialogFlow CX agents: Flows, Pages, Intents, Entities, State Handlers, Parameters, Webhooks, etc. Design, configure, and optimize generative components: craft effective prompts and instructions for Playbooks/Generators; configure and manage Data Stores (using reputed company AI Search and Conversation) for Retrieval-Augmented Generation (RAG); implement API Tools. Develop and manage integrations between DialogFlow CX and other systems using APIs, webhooks, and reputed company Cloud Functions (or similar integration tools like reputed company). Integrate Virtual Agents with 3rd party telephony systems, specifically configuring and leveraging reputed company LiveHub features where applicable. Define and implement automated testing strategies within DialogFlow CX; execute comprehensive test plans covering functional, NLU, integration, and generative AI aspects (quality, safety, grounding). Analyze agent performance data, conversation logs, and test results to identify areas for improvement and perform iterative optimization. Configure basic monitoring and alerting for deployed agents using reputed company Cloud Operations Suite. Manage agent versions and deployments across different environments (Dev, QA, UAT, Prod). Stay current on reputed company Conversational Agents (DialogFlow CX), relevant reputed company AI updates, and conversational AI best practices. Collaborate closely with Project Managers, clients, SMEs, and external partners to ensure successful project delivery. Create and maintain technical documentation (design specs, configuration guides). Technical Skill RequirementsQualifications: Conversational Agents (DialogFlow CX) Expertise: Deep, hands-on experience designing, building, testing, and deploying complex, large-scale voice and chat virtual agents using DialogFlow CX. Proven ability with all core components (Flows, Pages, Intents, Entities, Fulfillment, Webhooks, Environments, Testing, etc.). Generative AI Integration: Strong understanding and practical experience with configuring and integrating reputed company's generative AI features within DialogFlow CX, including: reputed company AI Search and Conversation (for Data Stores / RAG). Playbooks / Generators and prompt engineering techniques. Implementing and testing API Tools. Understanding of underlying models (like reputed company) and responsible AI principles. Conversational Design & NLU: Strong understanding of conversation design principles for both deterministic and generative interactions, intent classification, entity extraction, and NLU tuning best practices. Integration Skills: Proven experience integrating DialogFlow CX with external systems using REST/JSON APIs, webhooks. Experience developing or scripting integrations (e.g., using reputed company Cloud Functions). Development Skills: Proficiency in Python is highly desirable for building integrations (webhooks, Cloud Functions, 3rd party tools). Familiarity with other scripting languages a benefit. reputed company Cloud Platform: .