Key Accounts Manager / Customer Service

Position Title Key Accounts Manager / Customer Service

Department Warehouse

Reports To Senior Manager – Customer Service (PAN India)

Job Summary

Customer Facing Person at 20Cube, Who understand customer's requirement and fill the gap between operation

and customer by doing end to end coordination.

Job Role and responsibilities

Job responsibilities include, but are not limited to, the following

-Act as a Single Point Of Contact for assigned customers handling below activities.

• Working with operations and other stakeholders to ensure agreed SLA’s & SOP’s contracted with

customers is met, achieved and any deviations handled.

-Map customer processes and operational SLA

-Obtain approvals for services outside contract and valued added services, additional space, etc

-All communications need to be closed within 24-48 hours or agreed TAT.

• Escalations need to be captured in the ticketing system, weekly complaints analysis to be done and

discussed with respective FMs to ensure minimum/zero escalations.

• Monitor Control tower & highlighting all high aging for closure. Ensuring system entries are happening 100%- Follow up with customer on AR and ensuring collections are made under stipulated period
• Customer satisfaction survey to measure the client satisfaction level with the business and to identify the

potential customer to increase the revenue. Making action plan on the pain points areas and ensure the

improvement done & sustained.

• Ensure all agreed MIS & Reports are automated or sent from WMS at all agreed frequency.
• Conducting monthly & quarterly business review with all assigned customers along with FM’s, Sales.

Based on the service excellence, opportunities to be explored to increase the existing business and also new account

onboarding meeting should be attended by KAM

Skills

-Customer centric approach

-Effective & Logical communication ( Both English & Hindi )

-Good Listening and understanding skills.

• Multitasker
• Able to deal with challenging situations & handle irate customers.
• Fair knowledge of MS office (Word, Excel & Powerpoint)

.

Qualifications

• Bachelor’s in Commerce, Business management, Logistics or a related field.
• 3-4 years of relevant experience as a customer service executive from Logistics & Warehousing background

preferred

Key Details

Customers: Internal/External

Candidate Requirements

• Experience: 1–3 years in customer service, logistics, transportation, or supply chain operations preferred.
• Education: Graduate in any discipline.
• Location Preference: Candidates residing in or near Chakan, Pune.

Working Conditions

• Work Location: Chakan, Pune.
• Working Schedule: 6 days a week.
• Employment Type: Full-time.

Interested candidates can share their updated resumes for consideration.

Mobile : 9152064982

Email: rpoojari@20cube.in

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person