IT Operations Manager

We are seeking a highly motivated and experienced Operations Manager to join the Systems team at D. E. Shaw India, based in Hyderabad. This role will lead the Voice and Video Engineering (VVE), Data Center (DC), and IT Finance functions, with a primary focus on implementing and optimizing operational processes across these areas. You will be responsible for developing and monitoring key performance metrics to maintain high service quality, managing effective incident response to ensure business continuity, and overseeing vendor relationships and external service providers to enhance service levels. The role will involve close collaboration with Site Reliability Engineering (SRE) and Helpdesk teams in India and NYC to streamline global operations and manage stakeholders effectively. The ideal candidate will possess exceptional communication, project management, and systems expertise, along with proven people management skills, to drive operational excellence and foster collaboration across a global, cross-functional technology environment.