IT - Operation Manager

Essential Functions

• Lead IT department operational planning and projects and organize and negotiate the

allocation of IT resources.

• Work with stakeholders to define business and systems requirements for new

technology implementations.

• Ensure the efficient utilization of IT resources – including personnel and equipment –

across the organization.

• Oversee all reports and documentation related to network and systems operations.
• Develop maintenance schedules for network and systems equipment.
• Conduct system feasibility studies and testing.
• Develop and implement all functional policies and procedures, including those for

network architecture, standards, purchasing, and service provision.

Position Qualifications

Education

• University degree in the field of computer science or information systems or

equivalent 12+ years related work experience.

Experience

• Strong technical knowledge of network and PC operating systems.
• Strong technical knowledge of current network hardware, protocols, and standards.
• Extensive application support experience.
• Extensive knowledge of programming languages.
• Proven experience in IT infrastructure planning and development.
• Excellent understanding of the organization’s goals and objectives.
• In-depth knowledge of applicable data privacy practices and laws.
• Strong understanding of human resource management principles, practices, and

procedures.

• Strong understanding of project management principles.

Skills

 General

• Manage the deployment, monitoring, maintenance, development, upgrade, and

support of IT systems, including networks, data centers, servers, PCs, operating

systems, and associated hardware.

• Develop business case justifications and cost/benefit analyses for IT spending and

initiatives.

• Approve purchase of equipment and supplies in order to meet operational

requirements of the business.

• Analyze existing operations and make recommendations for the improvement and

growth of the network infrastructure and IT systems.

• Conduct research and remain current with the latest technologies and solutions in

support of procurement efforts.

• Develop requests for proposals.

 Administrative & Compliance skills

• Practice asset management for IT hardware, software, and equipment.
• Manage operations staffing, including recruitment, supervision, scheduling,

development, evaluation, and disciplinary actions.

• Establish and maintain regular written and in-person communications with the

organization’s executives, department heads, and end users regarding pertinent IT

activities.

• Oversee operations-related projects and project portfolio.
• Assist in the provisioning of end-user services, including help desk and technical

support services.