IT Business Analyst (Application Support / Incident Management)

IT Business Analyst needed to act as the liaison between business stakeholders/customers and an offshore delivery team, covering application support and incident management plus requirements gathering and delivery of enhancements. The role includes running workshops, translating needs into functional specs and user stories, managing tickets/incidents, coordinating resolution with functional/technical teams, performing impact analysis and prioritization, and supporting testing/UAT/deployment. Requires strong stakeholder communication/documentation, hands-on SQL for analysis/troubleshooting, experience in onsite-offshore models, and fluent French/English. Hybrid in Moussy-le-Vieux (3 days onsite).

Responsibilities

Requirements

• IT Business Analysis (requirements gathering, workshops, functional specifications, user stories)
• Application support and incident management (tickets, incidents, service requests)
• Stakeholder management and customer-facing communication
• Documentation skills (functional specs, user stories)
• Hands-on SQL for data analysis and troubleshooting
• Impact analysis and prioritization of support activities
• Coordination with functional and technical teams to resolve production issues
• Experience working with onsite-offshore delivery models
• Fluent French and English
• Ability to work hybrid (3 days onsite) in Moussy-le-Vieux, France