IT Administrator

Job Summary

An IT Administrator handles the upkeep, configuration, and reliable operation of computer systems, particularly multi-user computers such as servers. They ensure the internal IT structure of the company remains robust and efficient, handling tasks such as software upgrades, user training, troubleshooting, and network management.

Roles & Responsibilities

• Procuring, maintaining, and administering computers and office equipment.
• Administering corporate software systems.
• Deploying and enforcing security policies and procedures.
• Providing IT support and resolving problems for colleagues.
• Assisting with onboarding of new colleagues.
• Suggesting and implementing improvements in procedures and equipment.
• Maintaining knowledge of IT support, help desk procedures, products, and services.
• Managing an issues tracking system and reporting on issue resolution SLAs.

Skills Required

• Relevant degree or certifications in IT administration, with basic networking knowledge.
• Excellent communication skills, both oral and written.
• Knowledge of help desk software and remote control tools.
• Good knowledge of Apple MacOS administration and basic networking.
• Excellent troubleshooting skills.
• Ability to work independently and maintain customer satisfaction.
• Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person