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Implementation Support Engineer|Pune|2+Years

  • ProPMO Services Private Limited
  • India, P...
  • 2 - 4 Yrs

Job Description

  • Provide Technical and Functional support to customers
  • Providing a Product demonstration to customer
  • Product Implementation and Customer Training
  • Ensures that products/projects delivered to meet customer requirements.
  • Manages, and maintains all aspects of project-level risks
  • Expertise in MS Tools for Product Feature/ Functionality documentation

Job Responsibilities

  • Understanding of Customer requirements and analyzing the same for providing proper solution.
  • Project planning and Implementation of Product as per customer processes.
  • Manage daily meetings and support to customer.
  • Handle production upgrades/Customization deployment activity.
  • Web service configuration and installation
  • SQL database Backup/Restore activity
  • Managing and tracking the customer issues SLA.

Location

Pune, Maharashtra, India

About Company

ProPMO Services has been founded by industry veterans with over three decades of P3M experience. We align Project, Program, and Portfolio management practices at enterprises to the industry benchmark. Through our PMO consulting and digital solutions, we enable our customers across industry segments to realize benefits in terms of Planned profitability through project management excellence, Increased customer and stakeholder satisfaction, Reduced waste of resources and rework, Increased morale of employees. “ We can make your mission to accomplish Business excellence possible with effective consulting, implementation and adoption of People, Process, and Digital transformations, all integrated seamlessly ”