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Implementation Support Engineer|Pune|2+Years

  • ProPMO Services Private Limited
  • India, P...
  • 2 - 4 Yrs

Job Description

  • Provide Technical and Functional support to customers
  • Providing a Product demonstration to customer
  • Product Implementation and Customer Training
  • Ensures that products/projects delivered to meet customer requirements.
  • Manages, and maintains all aspects of project-level risks
  • Expertise in MS Tools for Product Feature/ Functionality documentation

Job Responsibilities

  • Understanding of Customer requirements and analyzing the same for providing proper solution.
  • Project planning and Implementation of Product as per customer processes.
  • Manage daily meetings and support to customer.
  • Handle production upgrades/Customization deployment activity.
  • Web service configuration and installation
  • SQL database Backup/Restore activity
  • Managing and tracking the customer issues SLA.

Location

Pune, Maharashtra, India