HR Operations – Compliance & Benefits

Employee Benefits Administration - Ensure employee benefits are provided within the

defined time frame. Medical Insurance - Handling all queries related to mediclaim, issue

of e-card, reimbursement, rectification of records, addition of dependents, top-up related

queries. Follow-up with TPA SPOC on case to case basis. Guidance & handling of data

correction, top-up updation, addition of dependents for active employees over email and

telephone. Dependent inclusions for new employees and preparing payroll deduction

sheet. Proper dissemination of top-up features to employees, managing queries and

recording top-up request by employees manually. Preparing and updating SOPs &

documents and performing UAT on new development and updation/modification in

employee beneficiary related sections. B Well Digi Care Plan - Introduced wellness partner

• data preparation for new renewal, new joinee, monitoring & administration of app
• Statutory Compliance Management - Employee Provident Fund - PF transfers, PF

withdrawals, rectification, e-nomination, UAN activation, KYC seeding guidance.

Processing of PF transfer claims, follow-up with PF officials, employees, previous

employer. Guidance and handling of PF withdrawal. Working towards AAF & ANS case

resolution. Guidance & management of data correction, e-nomination, UAN activation.

Handling all queries related to PF transfer, rectification, withdrawal, e-nomination, UAN

activation, KYC seeding related queries. Profession Tax - Return submission. Preparing

and maintaining MIS of PT. Initiating registration/enrollment of branches. Coordinating

with branch/BU officials for payment of PTR & PTE for offline category. Generating & filing

of PTPC, challan. Preparing reports for Audit.

• New Projects, Initiatives, HRIS Process Automation - To be a part of planning of new

requirements / modifications suggested in existing modules, process initiatives launched

to strengthen processes, policies, gaps, minimize risks, improve TATs, enhance employee's

experience, preparing BRD for new requirements , performing UAT, migrating project to

LIVE etc. Preparing PCMC documents & SOPs for launch of new projects. Effective

communication with external vendor and internal dept (IT) for smooth execution of

projects. Post implementation activities. Adherence to compliance and internal audit

observations. Launching of various new projects, action points, ATRs into live

environment. Achieving projects in a time bound manner and as per requirement.

• Grievances Management - Handling all queries/service requests/complaints related to

group mediclaim & reimbursement, provident fund related query, statutory data related

queries, gratuity related queries, group term life & group personal accident policy, b well

digi care plan

• Data Management - Publishing all data within stipulated timeline as required by

auditor/risk/compliance team related to statutory audit or as and when required.

Liaisoning with key stakeholders (F&A Team, TA Team, Facility management agencies,

vendors, govt. & semi govt. agencies) for smooth functioning & business continuity.

Adhering to HR operational work such as data preparation & reconciliation, process

improvement & system enhancement. Anaylyzing & preparing data for risk based

supervision for every quarter

• HRMS Related Ongoing Activities - Alumni Portal - Periodic checking and handling queries

related to module. Registration guidance to ex employee. Providing resolutions to people

with discrepancies in accessing the platform & services. Publishing related reports

periodically. HR Service Desk - Periodic checking and handling queries related to module.

Administering all related activities. Publishing related reports periodically. Top

up/Medical Insurance/Family Info/e-Nonination/Beneficiary Inclusion - Administering the

page and handling all allied processes. Publishing periodic reports. Functionality

enhancement and automation.

• Statutory Reporting - Preparation of HR report periodically and share with regulators as

and when required. Preparing and reporting periodic returns and reports for state

employment act, apprenticeship act etc. Managing establishment licensing, payroll/labour

compliance, labour law act/codes and compliance risk audit. Handling all regulatory

notices end to end and ensure prompt revert to such notices. Responsible for monitoring,

process adherence, audit reporting & response preparation.

• Miscellaneous - Training and conducting info session with leaders, HR colleagues and other

bank officials by way of induction/refresher programs. Proper dissemination of policy &

employee benefits programs features and guidelines for enhanced utilization through

different communication mode/campaign pop ups, desktop screensavers, wallpapers,

attractive emailers, whatsapp connect. Conducting employee health, wellness & safety

webinar/sessions periodically. Involved in periodic interactive sessions with HR team

members on policy, process, enhancements in systems, simplifying processes, taking

feedback etc.