Quality monitoring to be initiated for key processes and recommendations are shared on timely basis and tracked for implementation in case of key gaps or findings.
Take up investigative activities and reporting activities in the scope of QC for qualitative assessment.
Manage multiple internal and external audit. Ensure all regulatory communication are responded within defined timelines. Also work with stakeholders to close the open points, if any, for the unit.
Manage and ensure adequate ratings observations in internal and external audits- Ensure nil high risk observations and achievement of Adequate rating.
Partner with Business, Operations, Compliance, Audit, and Risk functions to balance business growth objectives with risk management requirements.
Ensure customer-centric risk policies and governance frameworks that enhance customer experience while maintaining adequate controls.
Manage all communications with regulatory bodies, including advisory notices or circulars pertinent to the FPIU, ensuring appropriate responses and the logical implementation and resolution of actions.
Timely submission of responses with Compliance team and follow up for closure of action point.
Drive implementation of regulatory and risk governance requirements impacting customer journeys and banking services.
Monitor customer-related risk trends, complaints, and escalations to identify process improvements and control enhancements.
Strengthen relationships with internal stakeholders to ensure seamless execution of risk governance initiatives.
Promote a strong risk culture across business units through awareness, training, and governance forums.
Support strategic initiatives and new product approvals through appropriate risk assessment and governance oversight
Review of PPAC, PPAC Lite , BRD notes. Timely clearance of all the open points in coordination with all stake holders. Risk acceptance to be confirmed by PU in absence of risk mitigants/Controls proposed by RICU
Adherence to code of conduct.
Ensuring the necessary manpower is in place and the productivity is managed efficiently. Impart necessary trainings and bring up the standard of quality.
Necessary checks and controls on the activities handled or delegated to the staffs are in place.

Head Risk Governance and PPAC

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