Head of Operations, GM

Job description

*This role is based out of our Ahmedabad office Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater and digital projects, powering an unparalleled, global casting software ecosystem. We are headquartered in Los Angeles and operate in the US, Canada, UK, Australia and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, Fastcast, Cast It Reach & Tagmin.

Job Purpose The Head of Operations, India is responsible for leading and managing all aspects of Talent Systems' India entity, acting as the senior in country representative of the global organisation. The role is based at the company's primary India office in Ahmedabad, with regular travel to other India locations as required.

The General

Manager provides strategic and operational leadership across all India-based functions, ensuring the entity operates in full alignment with global priorities, standards, and values while meeting its local statutory, regulatory, and commercial obligations.

The General

Manager (Head of Operations) chairs the India Management Team each of whom reports into their respective global functional leader. The GM is not their line manager, but provides incountry leadership, coordination, and accountability across the team as a whole.

The General

Manager(Head of Operations) will execute the India business plan, drive performance against agreed operational and cost targets, and ensure the India team operates as a cohesive, high-performing unit. Working in close partnership with the Chief Global Officer, the General Manager will translate the company's global vision into local action, champion the India team's contribution to the wider business, and ensureTalent Systems' India operations are positioned to scale in line with the organisation's long-term strategic ambitions.

Note: Responsibility for revenue growth in the Indian market sits with the Commercial Director.

The General

Manager will partner closely with the Commercial Director but is not the owner of commercial targets. P&L accountability rests with the Chief Global Officer; the General Manager is accountable for cost management and operational performance across the India entity.

Job requirements

Required

Proven experience in a senior general management or country leadership role, ideally within a technology, SaaS or digital media organisation

Demonstrated ability to lead and align a multi functional team in a matrix environment, where direct authority over all team members is limited

Strong financial acumen, including experience managing a cost base and working within a budget framework

Solid working knowledge of Indian labour law, statutory compliance, and the regulatory environment for corporate entities in India

Experience managing physical office operations and vendor relationships in India

Willingness and ability to travel regularly within India to visit and support all office locations

Exceptional interpersonal and influencing skills, with the ability to operate effectively across cultures, time zones, and reporting lines

Experience working as part of a global organisation, with the ability to balance local needs against global requirements

Strong organisational and problem solving skills; able to operate with a high degree of autonomy while maintaining clear accountability to global leadership

Preferred

Experience in the entertainment technology, media, or SaaS industry

Familiarity with global HR practices and experience partnering with an HRBP function

Experience supporting or leading digital transformation, AI adoption, or automation initiatives

Track record of building inclusive, high-engagement workplace cultures across multiple sites

BA/BS degree required; MA/MS or MBA preferred Job responsibilities

India Management Team Leadership

Chair and facilitate the India Management Team, comprising the Commercial Director, HRBP India, Accounting Manager India, and Director of Engineering India

Hold regular India Management Team meetings to review entity-wide performance, surface and resolve cross-functional issues, and align on priorities

Act as the primary point of in-country accountability and escalation for issues that span multiple functions or affect the India entity as a whole

Strategy and Business Planning

Partner with the Chief Global Officer to define the India entity's annual operational plan and quarterly priorities

Work with the CGO and other members of the global Leadership Team