Head of AI & Automation (Solutions Architect) (Kolkata Metropolitan Area)

Head of AI & Automation (Solutions Architect) (Kolkata Metropolitan Area)

Company: RFS Business Solutions

Job Location: Kolkata, West Bengal, India

Employment Type: Full-time

Experience Required: 7+ years

Company: RFS Business Solutions (Startup)

Employment Type: Work from Office, full-time.

Location: Arch Square, Room 201, EP Block, Sector 5, Kolkata, West Bengal

Experience: 7+ Years

Working Hours: Overlap with international clients' working hours

We are looking for a hands-on Head of AI & Automation to lead our technical operations, design and build client solutions, manage a team of engineers, and establish the technical standards needed to scale our AI business.

Key Responsibilities

• Technical Leadership & Architecture

Design end-to-end AI automation solutions, including workflows, APIs, data flow, AI models, and human approval processes.

Select the right tools, platforms, and infrastructure based on project requirements, cost, reliability, and security.

Build and troubleshoot complex automations, API integrations, LLM applications, and AI voice agents hands-on.

Review technical designs and workflows before deployment, ensuring quality, scalability, and reliability.

Investigate production failures, identify root causes, and implement permanent fixes.

• AI Development & Deployment

Build automations using n8n, Make, Zapier, and custom code.

Develop AI agents, voice agents, CRM integrations, and LLM-powered applications.

Manage deployment, testing, monitoring, error handling, and ongoing maintenance.

Create reusable workflows, templates, prompts, and code components to speed up delivery.

Optimize AI model selection, API usage, response times, and operating costs.

• Team & Project Management

Recruit, train, mentor, and manage AI developers and automation engineers.

Assign tasks, review code and workflows, track delivery, and maintain technical quality standards.

Establish development SOPs, documentation practices, testing procedures, and deployment guidelines.

Ensure every client solution is properly documented and can be maintained by multiple team members.

• Client Communication

Work directly with international clients to understand business requirements and technical challenges.

Prepare solution designs, project scopes, timelines, estimates, and demonstrations.

Explain technical concepts in simple language and set realistic expectations.

Identify technical risks and recommend practical solutions before development begins.

• Security & Infrastructure

Manage cloud deployments, server infrastructure, credentials, access permissions, and backups.

Implement secure API integrations, MFA, least-privilege access, and appropriate data protection.

Protect AI systems against prompt injection, data leakage, unauthorized actions, and excessive API costs.

Establish monitoring, alerts, incident-response procedures, and recovery plans.

Mandatory Requirements

7+ years in software engineering, integration engineering, or automation, including 2+ years building production AI or LLM-powered systems.

Strong hands-on experience with n8n , plus working knowledge of Make and/or Zapier.

Excellent knowledge of REST APIs, webhooks, OAuth, error handling, and system integrations.

Experience with OpenAI, Anthropic, Google Gemini, or similar LLM platforms.

Practical experience building AI voice agents using Vapi, Retell AI, ElevenLabs, or Twilio.

Strong proficiency in Python or Java Script/Type Script, Git, SQL, and at least one vector database.

Experience with AWS, Google Cloud, or Azure, including deployment and infrastructure management.

Experience with CRM automation using HubSpot, GoHighLevel, Salesforce, Pipedrive, or Zoho.

Knowledge of RAG systems, prompt engineering, AI evaluation, cost optimization, and AI security.

Proven ability to lead engineers, review technical work, and manage project delivery.

Excellent English communication, troubleshooting, and documentation skills.

Key: We need a hands-on technical leader who can design, build, debug, secure, and maintain production-ready systemsnot someone whose experience is limited to project management or basic automation templates. Shortlisted candidates may be asked to complete a practical technical assessment. .