General Manager Operations

Company Description Shri Ram Excellency Group operates distinguished properties including Hotel Shri Ram Excellency, Madhuram Royale, and Shri Ram Empire in the vibrant heart of Jodhpur. The group offers a blend of traditional Marwari hospitality and modern luxury, featuring well-appointed rooms and diverse dining options that highlight local flavors.

Guests benefit from comprehensive amenities, such as state-of-the-art conference rooms and a business center available across all locations. Each property delivers a unique charm and high standard of comfort, appealing to both business and leisure travelers. The group is committed to creating memorable guest experiences through attentive service and thoughtfully designed facilities.

Role Description

The General Manager Operations is a full-time, on-site role based in Jodhpur, responsible for overseeing day-to-day hotel operations across the Shri Ram Excellency Group properties. This role manages front-of-house and back-of-house activities, ensuring excellent guest service, smooth check-in/check-out processes, and efficient handling of guest requests or issues.

The General Manager

Operations leads and coaches operational teams, coordinates staffing and scheduling, and ensures adherence to service standards, safety, and regulatory requirements.

Responsibilities include monitoring budgets, controlling costs, optimizing revenue opportunities, and improving operational workflows. The role also involves collaborating with department heads, reviewing performance metrics, implementing process improvements, and maintaining the overall image and quality standards of each property.

Qualifications

• Strong General Management skills, including leadership, planning, and decision-making for multi-property operations.
• Proficiency in Operations Management and process optimization to ensure efficient, high-quality service delivery.
• Demonstrated Customer Service expertise, with the ability to maintain high guest satisfaction and effectively handle escalations.
• Effective Team Management capabilities, including staff supervision, training, performance evaluation, and conflict resolution.
• Experience with Budgeting, cost control, and basic financial analysis to support profitable operations.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and interact with diverse guests.
• Strong organizational and problem-solving abilities, with attention to detail and a hands-on approach on site.
• Prior experience in hotel or hospitality operations management; multi-property or group-level experience is an advantage.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Comfort working flexible hours, including weekends and holidays, as required by hotel operations.