Finance & Procurement Business Support Specialist

Who you are

Perform and develop Business Support activities. Collaborate with OSS and country stakeholders to resolve recurring issues, support key initiatives and provide users with guidance across Finance and Procurement tools. Support continuous improvement with a strong focus on the 3 E’s (Efficiency, Experience and Effectiveness).

What we're looking for

• University degree and minimum 3 years of related experience in P2P, O2C and/or R2R processes (any one) with practical experience with SAP/S4HANA.

A day in your life with us

• Provide high-quality business support across Finance & Procurement processes, ensuring timely and effective issue resolution.
• Act as a trusted point of contact for countries and OSS stakeholders, offering guidance and support on systems, processes and operational questions.
• Analyse support cases, identify recurring trends and collaborate with process teams to address root causes.
• Support operational governance through accurate tracking, reporting and monitoring of support activities.
• Partner with IBM and internal stakeholders to improve case quality, reduce repeat incidents and enhance service performance.
• Monitor operational interfaces and system-related activities to proactively identify and resolve issues.
• Support implementation of business initiatives, process changes and operational improvements.
• Deliver meaningful operational insights that support decision making and continuous improvement efforts.
• Train, guide and support super users across the organization to increase operational effectiveness and self-service capabilities.

Business Support specific responsibilities

• Serve as the first line of operational support for Finance & Procurement stakeholders across supported countries.
• Execute case management activities in accordance with defined service standards, controls and governance requirements with focus on the 3 Es
• Maintain and monitor support queues, escalations and issue tracking mechanisms.
• Perform trend analysis and identify opportunities for process standardization and simplification.
• Support KPI and dashboard preparation to provide visibility into operational performance.
• Maintain OSS user access and role governance activities in line with established controls.
• Collaborate with Knowledge Specialists to ensure support learnings and recurring issues are reflected in documentation and training materials.