Facility Operations Associate- Vendors, Quality & Logistics

📍 Role Details

Position: Supply Chain & Quality Operations Associate

Function: Operations / Supply Chain

Work Mode: Primarily on-ground at 3rd-party manufacturing facility

Type: Full-Time Internship

Experience: 1–3 years / Freshers welcome Tools: Excel, Google Sheet, Inventory & shipment tracking

🏭 What You Will Own1. Inventory Management

• Track incoming raw materials and their quantities.
• Track arrival of packaging materials, labels, boxes, tins, etc.
• Maintain inventory records and stock movement.
• Verify physical inventory against records.
• Flag shortages, delays, discrepancies or damaged materials.
• Maintain a clear RM + Packaging + Finished Goods inventory tracker.
• Manufacturing & Batch Audit

You will act as an additional layer of operational quality control at the manufacturing facility.

• Verify that the correct raw materials are being used.
• Check formulation/batch requirements against approved specifications.
• Verify packaging material before production.
• Check that the correct packaging and labelling is being used.
• Conduct batch-level checks during production and packing.
• Identify deviations, errors or inconsistencies.
• Document issues and immediately escalate them to the reporting manager.
• Maintain batch-wise records and documentation.

The goal: no wrong formulation, no wrong packaging, no unexplained inventory mismatch and no avoidable dispatch error.

• Dispatch & Shipment Tracking
• Coordinate with the manufacturing facility for finished-goods dispatch.
• Track shipments from dispatch to delivery.
• Maintain shipment tracking records.
• Identify delayed, stuck or failed deliveries.
• Coordinate with logistics partners wherever required.
• Share shipment status with the internal team.
• Customer Support — Delivery Related

You will also work with the customer support function for logistics-related queries.

For example

• “Where is my order?”
• “When will my order arrive?”
• “My tracking hasn't updated.”
• “My shipment is delayed.”

You will help the customer support team obtain the correct information from logistics and provide accurate shipment updates.

• Weekly Operations Reporting

Every week, you will prepare and share a concise report with your reporting manager covering:

Inventory

• Raw material received
• Packaging received
• Current stock
• Shortages/discrepancies

Manufacturing

• Batches produced
• Batches pending
• Production issues/deviations
• Packaging issues

Dispatch

• Orders dispatched
• Orders delivered
• Orders in transit
• Delayed/failed shipments

Action Items

• Issues requiring management attention
• Pending items
• Expected resolution dates

🎯 Who We’re Looking For

We don't need someone who is simply looking for a certificate at the end of an internship.

We want someone who is

• Extremely detail-oriented
• Comfortable working at a manufacturing facility
• Good with Excel / Google Sheets
• Comfortable maintaining trackers and reports
• Strong at follow-ups
• Comfortable speaking with vendors and manufacturing teams
• Good at identifying discrepancies
• Responsible and dependable
• Comfortable working independently
• Willing to get into the actual operations on the ground
• Good written and verbal communication skills

You will be a great fit if you enjoy

Checking → Tracking → Auditing → Following Up → Reporting → Fixing

📊 What You Will Learn

This internship will give you hands-on exposure to

Manufacturing Operations

→ Raw Material Management

→ Packaging Operations

→ Inventory Management

→ Batch & Production Audits

→ Logistics & Fulfilment

→ Customer Support Operations

→ D2C Supply Chain

You will see how a physical consumer product moves from raw material → manufacturing → packaging → warehouse/dispatch → customer's doorstep.