Executive - Travel Desk

Job Title: Executive - Travel Desk (Immediate Joiner)

Location: Tunga Aerospace Industries Plot No. 16A - R2, 2nd Street, One Hub, OMR, Punchanthirithi, Kunnapattu Village, Thiruporur, Chennai, Tamil Nadu - 603105.

• *Please note this is a plant based role

Job Summary

The Travel Desk Executive is responsible for managing business travel arrangements for employees, including flight and train bookings, hotel reservations, ground transportation, and travel-related documentation. The role ensures smooth, cost-effective, and timely travel services in accordance with company policies.

Key Responsibilities

• Manage domestic and international flight, train, and bus bookings.
• Coordinate hotel reservations and accommodation for employees.
• Arrange airport transfers, cab bookings, and local transportation.
• Handle travel requests, approvals, cancellations, rescheduling, and refunds.
• Coordinate with travel agencies, airlines, hotels, and transport vendors.
• Maintain travel records, booking confirmations, invoices, and expense reports.
• Ensure compliance with company travel policies and approved budgets.
• Assist employees with travel itineraries and last-minute changes.
• Verify travel bills and coordinate with the Finance Department for payments.
• Provide timely support for travel-related queries and emergencies.
• Prepare periodic reports on travel expenses and vendor performance.

Required Skills

• Good communication and coordination skills.
• Knowledge of airline, railway, hotel, and cab booking systems.
• Proficiency in MS Excel, Word, and email communication.
• Strong organizational and time-management skills.
• Ability to handle multiple requests and urgent travel changes.
• Vendor management and negotiation skills.
• Attention to detail and customer-service orientation.

Qualifications and Experience

• Graduate in any discipline; a travel and tourism qualification is an advantage.
• 1–3 years of experience in travel desk operations, administration, or corporate travel management.
• Experience with online travel portals and corporate booking tools is preferred.

Key Performance Indicators (KPIs)

• Timely completion of travel bookings.
• Cost savings against approved travel budgets.
• Accuracy of bookings and documentation.
• Employee satisfaction with travel services.
• Timely processing of cancellations, refunds, and travel invoices.

Working Conditions

• Full-time position.
• May require availability outside regular working hours to support urgent travel requests.

Preferred Candidate Profile

A proactive, service-oriented professional capable of managing end-to-end corporate travel arrangements while maintaining cost efficiency, accuracy, and employee satisfaction.