E&Money – Customer Support Executive

E&Money – Customer Support Executive Process: E-Wallet Customer Support Channel: Voice & Non-Voice (Calls & Email) Experience: Experienced candidates only candidates with 6 months of relevant experience Languages: English & Hindi – Mandatory Important Note Candidates must be comfortable handling both customer calls and email support . They should be flexible to work across Voice and Non-Voice channels based on business requirements and should not restrict themselves to a single channel. Roles & Responsibilities Handle customer queries related to the E-Wallet process through calls and emails. Assist customers with refund-related queries , providing accurate information and timely resolutions. Handle account cancellation requests and guide customers through the required process. Provide appropriate account-related guidance and suggestions based on customer requirements. Understand customer concerns, troubleshoot issues, and provide accurate and timely resolutions. Communicate professionally with customers in English and Hindi . Accurately document customer interactions and follow defined process guidelines. Maintain a positive customer experience while meeting quality and service standards . Candidate Requirements Prior customer support experience is mandatory. Candidates with 1–4 months of relevant experience can also be considered. Good communication skills in English and Hindi . Comfortable handling both Voice (Calls) and Non-Voice (Email) support. Strong customer-handling, problem-solving, and troubleshooting skills. Willingness to work across different channels as per process and business requirements . Customer-focused approach with good interpersonal skills.