Documentation & Customer Service Executive (Kolkata)

Documentation & Customer Service Executive (Kolkata)

Company: Airlift (USA

Job Location: Kolkata, West Bengal, India

Employment Type: Full-time

Experience Required: 0 - 1 years

Job Summary

Documentation: Ensure compliance with regulatory requirements by maintaining accurate records and documentation. Prepare and review documents related to import/export operations. Robust attention to detail with excellent communication skills. Manage customer documentation, ensuring accuracy and compliance with regulatory requirements. Ensure attention to detail in document management, maintaining organized records and files.

Customer Service: The role of a Customer Service Executive is to coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods. Maintain accurate records of shipments, including tracking and delivery information. Coordinate with internal teams to resolve customer queries and issues in a timely manner. Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Responsibilities

Documentation: Ensure compliance with regulatory requirements by maintaining accurate records and documentation.

Documentation: Prepare and review documents related to import/export operations.

Documentation: Strong attention to detail with excellent communication skills.

Documentation: Manage customer documentation, ensuring accuracy and compliance with regulatory requirements.

Documentation: Ensure attention to detail in document management, maintaining organized records and files.

Customer Service: Coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods.

Customer Service: Maintain accurate records of shipments, including tracking and delivery information.

Customer Service: Coordinate with internal teams to resolve customer queries and issues in a timely manner.

Customer Service: Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Requirements

0-1 year of experience in documentation or customer service role.

Strong understanding of compliance regulations related to documents and processes.

Excellent coordination skills for managing multiple tasks simultaneously.

Skills

Documentation

Regulatory compliance

Import/export operations

Customer service

Coordination

Records management

Shipment tracking

Stakeholders coordination

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