Director of HR & Support Services

Ensures that all activities are in line with company goals and regulatory requirements. Manage the governance, delivery, and continuous improvement of Services Center workgroup, achieving business-aligned objectives. Drive operational excellence, service quality, and vendor coordination to support enterprise workforce priorities and seamless employee experiences.

Lead operational delivery team to ensure consistent, high-quality HR service execution across the organization.

Build governance standards, controls, and end-to-end HR processes to ensure accuracy, consistency, and compliance across HR systems.

Drive accurate and timely execution of HR programs, with ongoing monitoring and improvement of performance.

Partner with other HR teams and business stakeholders to align GCC solutions and capabilities with enterprise priorities.

Oversee issue resolution and escalation management, driving continuous improvement and risk mitigation.

Manage vendor coordination and performance.

Ensure scalable support models, training resources, and effective communication strategies to empower the workforce.

We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.