Director of Customer Success

Company Description StegX Georgia LLC, part of the StegX Group, focuses on modernizing how property rights are recorded, verified, and transacted in Georgia. The company is building a blockchain-backed digital layer for the national land and cadastral registry, creating a secure digital twin of official title records and their transaction history. This infrastructure supports legally valid, standardized workflows for property transactions and provides a tamper-resistant evidence trail for registry data and documents. By digitizing and securing registry processes, StegX Georgia enables faster verification, greater transparency, and stronger trust in ownership data for citizens, businesses, lenders, and cross-border stakeholders. Team members contribute to a mission-driven environment that combines technology, regulation, and public trust.

Role Description The Director of Customer Success is a full-time, on-site role based in Murarai-II, responsible for leading customer success strategy and execution for StegX Georgia. This role oversees the end-to-end customer journey, ensuring consistent satisfaction, strong retention, and high-quality experiences across property registry and transaction solutions. Day-to-day responsibilities include managing key customer accounts, developing success plans, resolving complex issues, and serving as a strategic advisor on how clients can best use StegX’s platform. The Director will build, mentor, and scale a customer success team, establish performance metrics, and collaborate closely with product, operations, and technical teams to improve service delivery. The role also involves gathering customer feedback, informing product roadmap decisions, and representing the customer voice in internal planning and external stakeholder discussions.

Qualifications

• Customer satisfaction and customer experience skills, with a track record of improving service quality and user outcomes.
• Customer retention and account management capabilities, including managing strategic accounts and reducing churn.
• Team leadership experience, with the ability to build, coach, and develop a high-performing customer success team.
• Strong communication, stakeholder management, and relationship-building skills across technical, business, and public-sector partners.
• Experience in customer success, account management, or related roles within technology, fintech, govtech, or infrastructure services.
• Comfort working with data and metrics to monitor customer health, identify risks, and drive decision-making.
• Understanding of digital platforms, SaaS models, or blockchain-based solutions; experience with land or property systems is a plus.
• Bachelor’s degree in Business, Management, Technology, or a related field; advanced degree or equivalent experience is an advantage.
• Ability to work on-site in Murarai-II and collaborate effectively in a fast-moving, mission-driven environment.