DevOps SRE Delivery Manager

Role Description

Job Description

UST’s DevOps Practice is looking for a highly skilled AI for SDLC along with DevOps and SRE Delivery Manager to oversee DevOps and SRE transformation programs for our enterprise clients. The ideal candidate will possess a comprehensive understanding of DevOps and Site Reliability Engineering (SRE) principles, coupled with strong program management capabilities.

Responsibilities

• Spearhead the planning, execution, and delivery of AI for SDLC along with DevOps and SRE transformation programs for enterprise clients, while effectively managing project budgets and financials.
• Collaborate with stakeholders to define program objectives, milestones, and success criteria, ensuring alignment with organizational goals and budgetary guidelines.
• Develop and implement action plans to optimize software development, deployment, and operations workflows.
• Provide strategic guidance and technical oversight to project teams, ensuring alignment with industry best practices and standards.
• Identify program risks and dependencies and proactively devise mitigation strategies to ensure program success.
• Monitor program finances closely, and margin improvement actions as needed.
• Foster effective communication and collaboration across cross-functional teams, facilitating transparency and accountability.
• Monitor program performance and KPIs, and provide regular updates to stakeholders on progress, challenges, and opportunities.
• Drive a culture of continuous improvement and innovation, promoting the adoption of emerging technologies and methodologies in AI for SDLC, DevOps and SRE.
• Collaborate with sales and solutioning teams to understand client requirements and develop tailored AI for SDLC, DevOps and SRE solutions.
• Participate in client presentations, proposal development, and technical demonstrations to articulate the value proposition of UST’s AI for SDLC, DevOps and SRE offerings.
• Support the creation of RFP/RFI responses, including solution architecture, effort estimation, and project planning.
• Engage with prospective clients to assess needs, identify opportunities, and provide consultative guidance on AI for SDLC, DevOps and SRE transformation journeys.
• Work closely with business development teams to ensure alignment between client expectations and delivery capabilities.

Requirements

• Bachelor’s degree in computer science, Engineering, Business Administration, or a related technical field.
• 15+ years of experience in IT with at least 7 years in managerial capacity.
• Proven track record of successfully managing high-impact programs in the AI for SDLC, DevOps and SRE domain.
• Demonstrated expertise in program management – planning, execution, risk mitigation, and financial management of transformational initiatives.
• Proficiency in software development methodologies such as Agile, Scrum, and Kanban.
• Deep understanding of DevOps principles, practices, and tools, including CI/CD pipelines, automation, and infrastructure as code.
• Familiarity with SRE concepts and practices, including monitoring, incident management, and reliability engineering.
• Strong communication, and stakeholder management skills, with the ability to influence and inspire cross-functional teams.
• Good analytical and problem-solving abilities, with a keen eye for detail and a results-driven mindset.
• Relevant certifications in program management (e.g., PMP, PgMP), ITIL, Agile/Scrum or technical certifications are highly desirable.
• Prior experience in a Pre-Sales or Solution Architect role within the IT services industry, preferably focused on DevOps and SRE solutions.
• Strong ability to communicate technical concepts to non-technical stakeholders and influence decision-making during the sales cycle.
• Demonstrated experience in preparing proposals, presentations, and technical documentation for enterprise clients.

Skills

DevOps, SRE, Delivery management, Agile, Change management, Client management, PMP