DevOps & Automation Engineer

Hiring: DevOps & Automation Engineer – PagerDuty Integration

Location

Delhi / NCR

Work Mode

Work from Office – 2 days/week from client office

Shift

Rotational

Experience

•

Senior Engineer

7+ years overall | 2+ years PagerDuty

•

Lead/Principal Engineer

10+ years overall | 3+ years PagerDuty

Key Responsibilities

• Design, implement and manage PagerDuty integrations with DevOps, monitoring and ITSM platforms.
• Configure and maintain PagerDuty services, escalation policies, schedules, routing rules and incident workflows.
• Automate incident management, alert routing and operational workflows.
• Integrate PagerDuty with monitoring, observability, CI/CD and ticketing tools.
• Develop automation scripts and workflows to improve incident response and reduce MTTR.
• Support production environments and participate in incident, problem and change management.
• Troubleshoot alerts, integrations and automation failures.
• Collaborate with DevOps, SRE, Cloud and application teams to improve reliability and operational efficiency.

Mandatory Skills

• PagerDuty – 2+ years (Senior) / 3+ years (Lead/Principal)
• Strong DevOps / SRE / Automation experience
• Incident Management & Alert Management
• PagerDuty Services, Escalation Policies, Schedules & Event Rules
• API / Webhook integrations
• CI/CD and automation
• Linux / Shell scripting
• Cloud exposure – AWS / Azure / GCP
• Monitoring & Observability tools
• Strong troubleshooting and production support experience

Good to Have

• Terraform / Ansible
• Python scripting
• Kubernetes / Docker
• ServiceNow / Jira integrations
• Prometheus / Grafana / Datadog / Splunk
• ITIL / SRE practices