Deputy Manager | AI Engineer (Mumbai)

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Role Overview

To build out AI capabilities across sales, customer experience, operations, and enterprise functions. We are looking for a Technical Program Manager AI who can take AI initiatives from idea use case production at scale.

This role sits within the AI team and requires someone who can bridge business problems with AI/ML capabilities, working closely with data scientists, engineers, and business stakeholders to deliver measurable impact.

This is a hands-on, high-ownership role you will be expected to bring structure to ambiguity, move quick, and ensure AI initiatives don't remain pilots but translate into real business value.

What You'll Do

Support AI Programs End-to-End

Own delivery of AI/ML initiatives from use case definition to deployment and adoption

Define roadmaps, success metrics (business + model KPIs), and execution plans

Ensure AI solutions move beyond PoCs into scalable, production-grade systems

Translate Business Problems into AI Use Cases

Work with business teams (sales, marketing, CX, operations) to identify high-impact AI opportunities

Convert business problems into structured AI use cases (e.g., lead scoring, personalization, forecasting, automation)

Collaborate with data science teams on feasibility, data requirements, and model approach

Bridge AI, Data & Engineering

Work closely with data scientists, ML engineers, and data engineers on solution design

Understand data pipelines, model lifecycle, and system integration challenges

Ensure alignment between model development and production deployment

Stakeholder & Execution Management

Align business, AI teams, and tech teams on priorities and timelines

Drive decision-making across stakeholders with competing expectations

Remove blockers and push programs toward outcomes

Executive Communication

Build crisp executive narratives around AI initiatives (value, impact, risks)

Communicate complex AI concepts in simple business terms

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