Customer Support-Voice Process (Pocharam)

Key Responsibilities:-

Customer Support: Answer incoming queries from bank customers regarding their accounts.

Service Excellence: Provide high-quality service and clear info about various bank products.

Cross-Selling: Suggest relevant financial products and services based on customer eligibility.

Issue Resolution: Solve customer issues quickly while maintaining a professional attitude.

Qualifications and Skills:-

Education: Any graduate (Candidates with Science, Engineering, or IT backgrounds are not eligible).

Skills: Solid verbal and written communication skills.

Mindset: Customer-first attitude with a natural ability to spot sales opportunities.

Interview Process:-

Interviews are conducted daily between 10:30 AM and 5:30 PM. The selection process includes three rounds:

HR Round (Initial screening)

SVAR Assessment (Voice and communication test)

Final Round (Operations interview)

Benefits:-

2 Way cab

Work life balance

Compensation: 17,000.00 - 20,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person .