Customer Support Specialist – US Healthcare Process

Hiring Alert | Customer Support Specialist – US Healthcare Process

Location: Wagle Estate, Thane West

Role: Customer Support Specialist – US Healthcare Process

Shift: Rotational 24/7 | No Midnight Shifts

Working Days: 5 Days

Week Offs: 2 Rotational Week Offs

Salary: 4-5 LPA

Experience 1-3 years

Job Responsibilities

• Handle customer interactions and resolve queries effectively.
• Provide accurate and timely customer support.
• Maintain service quality and process accuracy.
• Handle high-volume calls and multitask efficiently.
• Follow process guidelines and customer service standards.

Eligibility

• HSC / Bachelor’s Degree or equivalent work experience.
• 1–3 years of experience in US Healthcare Customer Service.
• Medical Billing experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in rotational shifts.

Preferred Experience

• Claims Processing
• Provider Support
• Patient Support
• Revenue Cycle Management (RCM)
• BPO / Healthcare Support

Benefits

Competitive salary & performance incentives

Health benefits & paid time off

Training and continuous learning

Growth-oriented work environment