Customer Support Specialist Kirti Nagar (India)

Hiring: Process Associate – Australian Outbound Process

Location: Kirti Nagar, Current Delhi

Process: Australian Outbound Voice Process

Designation: Process Associate

Work Mode: Work from Office

FRESHERS NOT ELIGIBLE/INTERNATIONAL VOICE EXP MANDATORY

We are looking for confident and energetic Process Associates who have solid outbound calling and cold-calling experience and are comfortable interacting with international customers.

Roles & Responsibilities

Make outbound calls to Australian customers.

Handle high-volume calling and connect with 500+ customers/leads as part of the daily calling process.

Perform cold calling and effectively communicate campaign offerings.

Generate quality leads and maintain professional communication with customers.

Understand customer requirements and provide relevant information about the campaign.

Maintain accurate calling records and follow the defined process.

Work closely with the team to achieve individual lead-generation and incentive opportunities.

Eligibility & Experience

Prior outbound/cold-calling experience is mandatory.

Candidates with Australian process experience will be preferred.

International outbound experience with strong cold-calling skills will also be considered.

Excellent English communication and interpersonal skills.

Candidates should be confident, proactive and comfortable speaking with international customers.

Salary & Incentives

Salary: Up to ₹30,000/month, depending on experience and relevant Australian-process exposure.

Australian-process experience: Up to ₹28,000+

Strong international outbound/cold-calling experience: Up to ₹30,000, depending on relevant experience and interview performance.

Uncapped incentives — no fixed target-based incentive ceiling.

Incentives are linked to the leads generated, allowing high performers to earn more.

Benefits

One-way cab facility

Meal provided

Uncapped incentives

Career growth & promotion opportunities

Internal Job Posting (IJP) opportunities

Supportive and professional work culture

Opportunities to work across multiple international campaigns

Working Days & Timings

5.5 Days Working

Monday–Friday: Full Day

Saturday: Half Day

Sunday: Fixed Off

Shift: Morning Shift

Working Hours: 5:00 AM – 2:00 PM

Working Days: 5.5 Days

Interested candidates can apply with their updated CV.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits

Adaptable schedule

Food provided

Work Location: In person