Customer Support Executive

WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE (L1)

Work Location: Goregaon East, Mumbai

Process: Customer Support

Experience: Freshers / Candidates with up to 1 year of experience

Qualification: Graduate in any stream

Employment Type: Full-time

Work Mode: Work from Office

Day shift

Salary up to 4.5 LPA + incentives

Job Responsibilities

• Handle customer queries through email, chat, and support tickets.
• Understand customer issues and provide accurate solutions.
• Troubleshoot basic problems and escalate complex issues to the relevant team.
• Maintain proper records and update customer tickets.
• Follow up with customers until their issues are resolved.
• Meet response time and customer satisfaction targets.

Eligibility Criteria

• Graduate in any stream.
• Good written and verbal communication skills in English.
• Hindi communication skills will be an added advantage.
• Basic knowledge of MS Office, email, and web tools.
• Good problem-solving skills and a customer-friendly attitude.
• Willingness to work in rotational shifts, if required.

Interested candidates can contact or share their references.

HR Pooja – Solitaire HR

9284020759