Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team in Andheri East, Mumbai. This role involves providing exceptional customer service through email support and managing inbound queries. The ideal candidate will be responsible for understanding customer concerns thoroughly and providing accurate information regarding our banking products and services. You will ensure timely follow-ups and adhere to the escalation matrix for efficient issue resolution. Additionally, you will communicate customer details to the resolution team to facilitate prompt closure of issues. Flexibility to work in shifts is essential as per business needs. Key responsibilities include maintaining high standards of written communication, cross-selling various banking products, and demonstrating strong analytical and listening skills. Candidates should possess excellent English communication skills, both spoken and written, and have a good understanding of banking products such as Savings Accounts, Current Accounts, and Loans. A background in call, chat, or email customer engagement at a contact center is preferred. This position offers 6 rotational week-offs per month and is open to immediate joiners. If you are passionate about customer service and meet the qualifications, we encourage you to apply and send your updated CV.