Customer Support Executive – Customer Service & Client Assistance

Location: Surat, Gujarat (Work from Office) Experience: 0–3 Years Qualification: Graduation is mandatory Employment Type: Full-Time About the Role We are looking for a customer-oriented and enthusiastic Customer Support Executive who can communicate effectively with customers, understand their concerns, and provide timely solutions. The ideal candidate should have good communication skills, a problem-solving mindset, basic computer knowledge, and a willingness to learn about our products and services. Freshers with strong communication skills and a keen interest in building a career in customer support are welcome to apply. Key Responsibilities Handle customer queries through phone calls, emails, and chat. Understand customer concerns and provide accurate and timely resolutions. Explain product features, functionalities, and services to customers. Coordinate with internal teams to resolve complex customer issues. Maintain proper records of customer interactions and resolutions in the CRM system. Follow up with customers to ensure their issues are resolved satisfactorily. Collect customer feedback and share recurring issues with the relevant teams. Develop strong product knowledge to provide effective customer assistance. Required Skills Excellent verbal and written communication skills in Hindi and English. Good listening skills, patience, and a customer-first attitude. Strong problem-solving and logical reasoning abilities. Basic mathematical and numerical aptitude. Basic computer knowledge, including MS Excel and email communication. Ability to handle customer queries professionally and manage multiple tasks. Basic knowledge of Tally is an added advantage. Positive attitude, willingness to learn, and a long-term career interest in customer support. Eligibility Criteria Graduation is mandatory; candidates currently pursuing graduation are not eligible. Freshers and candidates with up to 3 years of relevant experience can apply. Good communication skills in Hindi and English are essential. Candidates should be comfortable working from our Surat office. Candidates interested in building a long-term career in customer support are preferred. Why Join Us? Opportunity to learn about product support and customer service. Supportive team environment. Opportunity to develop communication, problem-solving, and product knowledge skills.