Customer Support Executive

Key Responsibilities

• Conduct weekly visits to schools and colleges for client engagement, feedback, and relationship management.
• Provide customer support and resolve client queries through CRM/support tools.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Maintain and update customer records, reports, and support-related data.
• Prepare and manage reports using Advanced MS Excel.
• Track client feedback, issues, and resolutions and ensure timely follow-ups.

Requirements

• 1+ year of experience in customer support, client servicing, or a similar client-facing role.
• Excellent communication, interpersonal, and problem-solving skills.
• Hands-on experience with CRM/support tools.
• Advanced MS Excel skills, including VLOOKUP, CONCATENATE/CONCAT, Conditional Formatting, and Text to Columns.
• Willingness to travel locally for client visits approximately once a week.
• Ability to coordinate effectively with clients and internal teams.