Customer Support Engineer (Permanent)

As a Customer Support Engineer, your daily mission involves tackling customer tickets with finesse and tech savviness. Whether it's desk or chat support, you'll be the superhero resolving issues and saving the day. Bachelor's degree in Relevant field.

• 1-3 Years of experience in resolving queries in the B2B SaaS Space.
• Strong technical aptitude to understand and troubleshoot software issues.
• Excellent communication skills (English + Hindi).
• Ability to handle and resolve customer complaints professionally and efficiently.
• Detail-oriented with a focus on providing high-quality support.
• A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences.

Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues.

Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions.

Be the go-to expert who ensures every customer interaction is top-notch by stepping into a meaningful role as a Customer Support Engineer at Townhall !