Customer Success Manager {Tech Startup

As a Customer Success Specialist, you'll be the driving force behind exceptional learner experiences - from the moment they join to achieving their career goals. Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post purchase support, ensuring a seamless and rewarding experience.

Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.

Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.

Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.

Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.

Operational Excellence: Own performance metrics like CSAT, first response time, resolution speed, and ticket volume along with building internal SOPs for scalable, predictable learner support.

2-4 years of Customer Success and/or Operational Strategy experience

• Experience building SOPs, quality standards, or scalable support mechanisms
• Familiarity with CRMs, Excel/Sheets, dashboards, and support tools

Experience in EdTech, career platforms, or skilling-focused ecosystems

Worked in a scale-up where LTV, user experience, and operational rigor co-exist

Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with: Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.

We're proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

Cutting-Edge Technology: You'll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.

Experience unparalleled flexibility and independence in a role where you'll own high-impact projects from ideation to deployment.

Accelerate your career by working on impactful projects that pack three years of learning and growth into one.

Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.