Customer Success Manager – Software Platforms Real Estate & Construction Mumbai Mumbai Central

Customer Success Manager – Software Platforms (Real Estate & Construction) | Mumbai

Experience: 1–5 years

Department: Customer Success / Client Relations

Employment Type: Full time, In-person

Salary: ₹3.5–4.5 LPA (1–2 yrs) | ₹6.5–7.5 LPA (4–5 yrs)

About the Role

We're hiring a Customer Success Manager to lead post-sales implementation and adoption of Bandhoo's software platforms for Real Estate & Construction clients. You'll own client relationships end-to-end — onboarding, retention, account growth, and issue resolution — working closely with Operations, Support, Product, and Sales.

Key Responsibilities

Serve as the primary point of contact for assigned clients

Onboard new clients and drive smooth product adoption

Monitor client usage, satisfaction, and account health; flag risks and opportunities early

Resolve client issues and escalations by coordinating across internal teams

Run regular client check-ins and business reviews

Support renewal discussions and identify upsell/cross-sell opportunities with Sales

Track account metrics (retention, CSAT, NPS, renewal rates)

Maintain accurate client records and interaction history

Build account plans and success strategies tailored to client needs

Requirements

1–5 years of experience in Software, Real Estate & Construction, Client Relationship Management, Key Account Management, or Customer Success

Experience in the Real Estate & Construction sector preferred

Advanced MS Excel / Google Sheets

Experience with ERP tools and software platforms

Strong communication skills in English and Hindi

Solid stakeholder management and cross-functional coordination

Nice to Have

Experience with ERP tools (e.g. SAP), construction software (AutoCAD, Autodesk Construction Cloud, CostX, Candy), or Procure-to-Pay platforms (e.g. SAP Ariba)

MS PowerPoint for client presentations and business reviews

BE/B.Tech (Civil, Mechanical, Electrical) or B.Arch, BCA/MCA, or BBA/MBA

Relevant industry or software certifications

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Pay: ₹350,000.00 - ₹750,000.00 per year

Advantages

Cell phone reimbursement

Health insurance

Paid sick time

Provident Fund

Work Location: In person