Customer Success Manager

Key Responsibilities - Own the student journey from enrollment through graduation and placement, serving as primary point of contact - Conduct structured onboarding calls/sessions for new cohorts - Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behind - Manage a portfolio of active students across multiple concurrent cohorts, tracking completion milestones - Coordinate with instructors/program staff to flag at-risk students early - Support students through the job placement process resume review, interview prep coordination, employer introductions - Track and report on retention, completion, and placement KPIs to leadership - Handle escalations related to financing/payment questions (Fortify, Climb Credit) in coordination with the ops team - Maintain accurate student records and communication logs in the CRM/tracking system - Gather student feedback and identify opportunities to improve program experience Requirements - 2+ years in customer success, student success, account management, or a related client-facing role - Excellent written and verbal English communication skills - Experience in education, bootcamps, SaaS customer success, or lending/fintech servicing is a plus - Empathetic but structured able to hold students accountable while being supportive - Self-directed; comfortable working remotely with minimal daily supervision Preferred - Experience with cohort-based or subscription-style customer bases - Familiarity with income-share agreements, tuition financing, or lending products - Bilingual (English/Spanish) a plus depending on candidate pipeline .