Customer Success Manager - Hybrid Working

AlgoSec helps the world's leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

As we continue to expand our cloud and enterprise business globally, we are looking for a Customer Success Associate.

This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.

Reporting To:  VP of Global Customer Success

Gurugram, India (Hybrid)

Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.

low usage, poor NPS) to identify accounts requiring intervention.

Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.

Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.

2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.

• Networking or security background.
• Excellent English proficiency
• Ability to cover US time zone, including willingness to work evening hours until 11pm 2 to 3 times per week

Experience with Salesforce, Planhat or other Customer Success Platforms.

Experience running campaigns, webinars, or other digital engagement initiatives.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.