Customer Success Manager - Hiring Urgently (India)

We are hiring a brilliant Customer Success Manager to join our passionate team at in work from home.

Growing your career as a Full Time Customer Success Manager is a fantastic opportunity to develop useful skills.

If you are strong in presentation, adaptability and have the right drive for the job, then apply for the position of Customer Success Manager at today!

Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment

Were a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

The long version of our story: Back when web 2.0 was a thing ( get off my lawn!) LeadSimples founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the current direction, which led us to double down with growth and additional product expansion.

Expectations for your first 90 days

• Understand the roles of each department in the customer cycle: sales, onboarding, support, and product. Displays working knowledge of a seamless handoff between sales and customer success.
• Understand customer needs, pain points, and motivations for using product. Ableto identify churn signals in advance: bad customer fit, poor account handoff, bad product experience.
• Develop a sticky product experience that aligns with customer goals. Be a partner with the customer and tactfully nudge adoption of advanced features to help them reach the next level. Able to independently drive expansion and seek upsell opportunities. Expansion revenue should be visible and measurable by the end of 90 days.

A day in the life of

• Manage churn and increase customer satisfaction
• Drive account expansion and increase lifetime value
• Liaise with the Sales team to understand client needs
• Liaise with the Onboarding team to understand the client experience
• Bridge the gap between Sales, Onboarding, and Support teams
• Ensure clients get fast time-to-value
• Keep clients engaged and regularly using LeadSimple
• Advocate for clients by connecting their wishes to the larger strategy
• Advocate for the company by getting customers excited about upcoming product launches and updates

Perks

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Please only apply if you

• Embrace learning new technology
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic can do attitude
• Supply your own internet and smartphone
• Have B2B SaaS experience (preferred)

We have an amazing team of A-Players and were ready to add more! Selected candidates might have written assessments and multiple interviews with different people. Well do whatever it takes to get the right person in the right seat.

If you think you would thrive in the above environment and make an impact for our customers, wed love to talk to you!

• *NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary.

You can do it in an office

You can do it from home

We really dont care

As long as its known

What matters is this

When the chips are down

And your back is against the wall

Can we count on you to make the right call

Judgment, intuition, or care by another name

We call it Owning The Outcome - because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then were birds of the same feather

So come join our team and well make music together.

Benefits of working as a Customer Success Manager in work from home

Excellent benefits

Company offers career progression opportunities

Advantageous package .