Customer Success- Lead

Job Title: Sales Manager – Zoho

Job Summary

We are looking for a highly experienced and strategic Sales Manager – Zoho Solutions to lead our Zoho sales initiatives. The role requires deep expertise in Zoho ecosystem sales, strong pipeline management, CXO-level engagement, and the ability to drive structured revenue growth through CRM-driven sales processes.

The ideal candidate should have strong experience in SaaS solution selling, account expansion, proposal preparation, and digital transformation consulting across multiple Zoho applications.

Key Responsibilities

Sales Strategy & Revenue Growth

Develop and execute sales strategies to drive Zoho solution revenue
Achieve monthly, quarterly, and annual revenue targets
Expand business through new logo acquisition and key account growth
Drive up selling and cross-selling across the Zoho ecosystem

Lead & Pipeline Management

Oversee structured lead qualification using BANT framework
Ensure proper pipeline creation, deal staging, and forecasting accuracy
Maintain strong conversion ratios across the sales funnel
Prevent lead leakage through disciplined CRM management

Proposal Development & Commercial Structuring

Prepare detailed and customized business proposals and commercial quotes
Align solutions with client requirements and scope of work
Collaborate with Pre-Sales and Delivery teams for technical and functional inputs
Present proposals confidently to decision-makers and stakeholders
Negotiate commercials and close deals effectively

Enterprise & CXO Engagement

Engage with CXOs, IT Heads, CFOs, CHROs, and decision-makers
Identify operational gaps and position Zoho as a strategic solution
Lead high-value enterprise discussions and negotiations

Deal Closure & Cross-Functional Coordination

Manage the complete sales lifecycle from prospecting to closure
Coordinate with Pre-Sales, Delivery, Finance, and Support teams
Ensure seamless handover post-closure for successful implementation

Customer Retention & Account Growth

Drive long-term customer relationships and key account retention
Support renewals, expansions, and digital transformation initiatives
Identify new opportunities within existing customer base

CRM Discipline & Reporting

Ensure accurate CRM updates and opportunity tracking
Maintain data hygiene across leads, deals, and accounts
Provide regular sales forecasts, reports, and pipeline insights
Adhere to structured sales workflows and organizational processes

Benefits