Customer Success Executive- Channel Partner

Role: Customer Success Executive Channel Partners

Experience: 4 to 6 years;

Openings: 2

Compensation: 6 to 7.50 LPA

Key Responsibilities

• Manage relationships with existing referral partners, resellers, white-label partners, and technology integration partners.
• Drive partner onboarding, product training, sales enablement, and go-to-market readiness.
• Help partners identify target customers, develop sales pipelines, and generate qualified opportunities.
• Conduct regular partner review meetings to track leads, demos, proposals, closures, revenue, and partner engagement.
• Coordinate product demonstrations, commercial proposals, technical discussions, and sales support.
• Help partners position Office24by7 solutions, including cloud telephony, CRM, WhatsApp Business API, and AI voice bots.
• Work closely with internal sales, presales, product, and technical teams to resolve partner queries and support opportunities.
• Develop partner-specific business plans, sales targets, and activation plans.
• Re-engage inactive partners and identify opportunities to improve partner productivity.
• Support joint marketing activities, webinars, customer meetings, and demand-generation initiatives.
• Maintain accurate partner information, opportunity updates, forecasts, and activity records in the CRM.
• Collect partner feedback and communicate recurring product, pricing, and service requirements to internal teams.

Required Skills and Experience

• 4 to 6 years of experience in partner success, channel sales, partner management, customer success, or B2B SaaS account management.
• Experience managing business relationships with resellers, referral partners, system integrators, or technology partners.
• Strong understanding of partner onboarding, product training, pipeline management, and sales enablement.
• Ability to influence partners to generate opportunities and achieve revenue targets.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Experience working with CRM tools and preparing sales or partner performance reports.

Preferred Experience

• B2B SaaS, CPaaS, cloud telephony, CRM, unified communications, contact-center solutions, or marketing automation.
• Experience with white-label or reseller business models.
• Exposure to ERP companies, IT service providers, software vendors, and system integrators.
• Experience managing multiple partners and working with defined revenue targets.