Customer Success Associate - Voice Process

Customer Success Associate - Voice Process

Company: Tanzara Infotech Pvt. Ltd.

Job Location: Pune, Maharashtra, India

Employment Type: Full-time

Salary: 3,00,000 - 4,80,000 per year

Designation : Customer Success Associate

Process : Inbound / Outbound ( Voice Process )

Location: Pune, Maharashtra

Location: Pune, Maharashtra

Qualifications: Graduate in any field

Interview schedule: Monday to Saturday, 10 AM to 5 PM

About the Role

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process. Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we'd love to hear from you!

Position: Sales / Insurance Advisory / Customer Support

Roles and responsibilities

working effectively in a fast-paced environment

Using assigned software and tools to manage customer interactions and data

Adhering to company policies and procedures

Maintaining a professional and courteous demeanor at all times

Providing information about insurance products

Answering customer questions about insurance policies

Handling inbound and outbound calls (depending on LOB)

Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information

Providing accurate and timely information to customers

Troubleshooting problems and guiding customers through solutions

Maintaining records of customer interactions

Escalating unresolved issues to the appropriate department

Compensation: 25,000.00 - 40,000.00 per month

Work Location: In person .