Customer Service Representative On Site

Digital Areo Pvt Ltd manages customer operations for taxi, transfers, transport and chauffeur services across Australia. You handle bookings, queries, and customer communication across multiple channels. Your work impacts revenue, customer satisfaction, and daily operations.

This is an onsite role based in Hyderabad, India.

• Answer incoming calls, WhatsApp messages, and live chats quickly
• Record, update, and confirm bookings in Zoho CRM
• Share fare quotes, payment links, and trip details with accuracy
• Coordinate with drivers and the operations team for dispatch updates
• Handle customer queries and escalat**e** issues when required
• Explain payment, cancellation, and refund policies clearly
• Maintain records and follow communication SOPs
• Support follow ups and lead conversions

Requirements

• Must be based in Hyderabad, India
• Experience in taxi, transport, or hospitality customer service preferred
• Strong English communication skills, spoken and written
• Confident and professional phone manner
• Ability to multitask and manage time efficiently
• Knowledge of Zoho CRM or similar tools preferred
• Stable onsite work environment
• Exposure to international customers
• Growth opportunities within operations