Customer Service Representative

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and assistance. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create positive experiences for everyone who interacts with us. This position offers an exciting opportunity to develop your office management and customer service skills while contributing to a collaborative and energetic environment.

Responsibilities
Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in person, providing accurate information and solutions.
Manage front desk operations, including greeting visitors, handling check-ins, and directing calls efficiently using phone etiquette.
Maintain organized records through data entry, filing, and proofreading to ensure all customer interactions are accurately documented.
Support office management tasks such as calendar management, appointment scheduling, and coordinating meetings or events.
Utilize computer skills including Microsoft Office, Google Workspace, and QuickBooks to support administrative functions.
Assist with clerical duties such as filing, photocopying, and updating customer databases to streamline daily operations.
Provide excellent customer support by addressing concerns promptly, following up on requests, and ensuring a positive experience for all clients.