Customer Service Representative

We are hiring a professional, dependable, and customer-focused Customer Service Representative. The successful candidate will be the primary point of contact for customers, answering questions, providing accurate information, and resolving concerns to deliver a positive experience.

• Serve as the primary point of contact for customer enquiries across channels
• Respond to customer questions promptly and provide accurate information
• Investigate and resolve customer concerns and complaints
• Deliver a positive, professional customer experience at every interaction
• Maintain accurate records of customer interactions and outcomes
• Escalate complex issues to the appropriate team when needed
• Keep up to date with product, service and policy information

• Proven experience in customer service, call centre or client-facing roles preferred
• Excellent verbal and written communication skills
• Professional, patient and customer-focused attitude
• Strong problem-solving and active listening abilities
• Reliable, organised and able to manage multiple enquiries
• Proficiency with computers and customer support or CRM software