Customer Relationship Management Specialist

Company Description Exxotic India is a Jaipur-based jewelry manufacturing and exporting company specializing in silver, gold, and base metal jewelry set with semi-precious gemstones. The company’s core strength lies in gemstone cutting and sourcing, allowing it to offer gemstone-studded designs at highly competitive prices. Exxotic India manages the entire product development process, from hand sketching to sample creation and customized designs. The organization combines traditional craftsmanship with modern design practices to serve international and domestic markets. Team members collaborate closely across design, production, and sales to deliver high-quality, customized jewelry solutions.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Jaipur. This role is responsible for building and maintaining long-term relationships with customers, responding to inquiries, and ensuring timely resolution of issues. The specialist will manage CRM tools and customer databases, track sales interactions, and prepare regular reports on customer activity and trends. Daily activities include coordinating with sales, production, and logistics teams to ensure accurate order processing, delivery commitments, and post-sale follow-up. The role also involves identifying upselling and cross-selling opportunities, gathering customer feedback, and supporting process improvements to enhance overall customer satisfaction.

Qualifications

• Strong Customer Relationship Management (CRM) skills, including experience with CRM systems and customer database handling.
• Excellent Communication skills for engaging with customers and internal teams in a clear, professional manner.
• Sales and negotiation skills to identify opportunities, support conversions, and contribute to revenue growth.
• Analytical Skills to interpret customer data, track performance metrics, and support data-driven decision-making.
• Project Management skills to coordinate orders, timelines, and cross-functional activities efficiently.
• Prior experience in customer-facing roles; experience in jewelry, luxury goods, or export-oriented businesses is an advantage.
• Proficiency with office productivity tools (e.g., spreadsheets, presentations) and comfort working with digital systems.
• Bachelor’s degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience.
• Ability to work on-site in Jaipur, manage multiple priorities, and maintain a high level of professionalism and integrity.