Customer and field Service Technician

Company Description Turing Eastland Pvt Ltd is a growing technology-focused organization committed to delivering reliable, customer-centric solutions across industrial and commercial environments. The company emphasizes quality, safety, and efficiency in all services, with a strong focus on field operations and technical support. Team members work closely with clients to ensure systems are installed, maintained, and serviced to high performance standards. Turing Eastland Pvt Ltd values continuous learning, collaboration, and practical problem-solving, offering opportunities for professional development and advancement.

Key Responsibilities

• Handle customer queries and technical complaints over phone calls and provide step-by-step troubleshooting assistance.
• Visit customer locations across Kerala for installation, inspection, troubleshooting, repair, and product demonstrations, whenever required.
• Diagnose and resolve technical issues related to products, ensuring effective and timely service.
• Coordinate with local service centres, service partners, and technicians for complaint resolution.
• Schedule customer visits and follow up on open complaints until closure.
• Explain product usage, features, maintenance, and troubleshooting procedures to customers.
• Maintain proper service reports, customer feedback, complaint records, and visit details.
• Coordinate with the internal support team for spare parts, escalations, and technical guidance.
• Ensure a professional approach, customer satisfaction, and adherence to service timelines.
• Provide regular updates to the reporting manager regarding service activities, pending cases, and customer concerns.

Required Skills & Qualifications

• ITI, Diploma, or relevant technical qualification in Electronics, Electrical, Mechanical, or a related field is preferred.
• Basic technical troubleshooting and problem-solving skills.
• Fluency in Malayalam is mandatory.
• Basic English communication is mandatory; Hindi is an added advantage.
• Good customer-handling and communication skills.
• Willingness to travel extensively across Kerala for customer visits and service support.
• Ability to coordinate with local service centres and third-party service partners.
• Basic smartphone, email, and service-reporting skills.
• A valid two-wheeler driving licence and personal two-wheeler are preferred.
• Previous experience in customer support, field service, electronics, home appliances, or robotic vacuum cleaners will be an added advantage.

What We Are Looking For

• A responsible and customer-oriented individual.
• Someone who can work independently and manage field assignments.
• A candidate who can communicate effectively with customers in the local language.
• Someone who takes ownership of complaints and follows up until resolution.