CRM executive - Real Estate (customer relationship management)

KRISH GROUP (www.krishgroup.org)

CRM Executive — Real Estate (Exp. Req. 2 – 4 Years)

Location – Gurugram & Noida

Manage day-to-day post-sales customer relationship activities, ensuring accurate documentation, timely payment follow-ups, and a smooth booking-to-possession experience for customers.

Key Responsibilities

• Maintain and update customer records, booking documents and payment schedules accurately in the CRM system.
• Follow up with customers for due installments as per the payment plan and share timely reminders.
• Coordinate with the Sales team for post-booking formalities — agreement execution, KYC completion, allotment letters.
• Address routine customer queries on payment status, documentation and project updates via calls, email and WhatsApp.
• Support coordination of site visits and possession-related documentation for customers nearing completion.
• Prepare daily/weekly trackers — collections, pending documentation, follow-up status — for the reporting manager.
• Escalate complex customer concerns to the CRM Manager in a timely manner.
• Handle difficult customers calmly, Empathy without making false commitments.
• Ensure customer data confidentiality and accuracy of records at all times.
• Ability to explain company policies politely, Strong negotiation skills, Professional email drafting.

Candidate Requirements

• 2–4 years of CRM experience (customer relationship) at a Real Estate developer/builder company.
• Working knowledge of MS Excel, Google Sheets and familiarity with any CRM software.
• Good verbal and written communication skills (English and Hindi).
• Detail-oriented, organized, and comfortable with follow-up-heavy work, RERA & Real Estate Compliance knowledge.

Compensation

₹ 30K – 40K per month | based on experience and interview performance.

Working Hours : Mon - Sat | 10 AM – 6 PM

Skills:- Real Estate, Customer Relationship Management (CRM), Customer Success, Escalation management, Dispute Management and MS-Excel