CRM & Automation Engineer

About the Role

We are looking for a hands-on CRM & Automation Engineer who can build, integrate, and automate our CRM and business systems.

This is a technical role for someone who understands CRM platforms, APIs, webhooks, automation tools, and coding. The ideal candidate should be comfortable building systems rather than simply using CRM software.

Key Responsibilities

• Build, configure, and manage CRM systems such as HubSpot, Salesforce, Zoho, or similar platforms.
• Design and implement automated workflows across the customer lifecycle, including lead nurturing, follow-ups, retention, and win-back journeys.
• Build and manage API and webhook integrations between CRM, communication platforms, internal systems, and other SaaS applications.
• Create automation workflows using Zapier, Make, n8n, or equivalent platforms.
• Develop custom solutions and integrations using Python, JavaScript, and/or SQL.
• Maintain real-time data synchronization between multiple systems.
• Build lifecycle stages, customer segmentation, triggers, and automated actions.
• Develop dashboards and reports covering revenue, retention, churn, customer engagement, and marketing attribution.
• Identify manual processes and convert them into automated workflows.
• Troubleshoot integration, automation, and data-sync issues.
• Work closely with Sales, Operations, and Customer Service teams to understand business requirements and convert them into technical solutions.
• Continuously improve existing workflows, automations, integrations, and reporting systems.

Must-Have Skills

• 1–5 years of relevant experience.
• Hands-on experience building/configuring CRM systems, not just using them.
• Strong experience with APIs and webhooks.
• Hands-on experience with Zapier, Make, n8n, or similar automation tools.
• Basic-to-intermediate coding experience in Python, JavaScript, or SQL.
• Experience building dashboards and reports linked to business metrics.
• Strong understanding of data flow and system integrations.
• Strong problem-solving and troubleshooting skills.

Preferred Background

Candidates with experience as a

• Full Stack Developer
• Automation Engineer
• Integration Engineer
• CRM Developer
• Software Engineer
• Systems Engineer
• Technical CRM Specialist

will be preferred, provided they have hands-on CRM and automation experience.

Important

This is NOT a traditional CRM operations/admin role.

We are specifically looking for someone who can code, build automations, work with APIs/webhooks, and integrate multiple systems.

Key Technologies

CRM: HubSpot / Salesforce / Zoho / Similar

Automation: Zapier / Make / n8n / Similar

Coding: JavaScript / Python / SQL

Integration: REST APIs / Webhooks / System Integrations

Analytics: Dashboards / Reporting / Business Metrics

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Application Question(s)

• Are you comfortable working from Grant Road, Mumbai, or relocating to Mumbai ?
• What is your current CTC ?
• What is your expected CTC ?
• What is your notice period ?

Work Location: In person