Corporate Travel Consultant

Job Purpose

To provide high-level customer service and support to both existing and new clients and suppliers. Providing guidance and support to clients, using a variety of communication methods to enable the smooth running of day-day operations within the department.

Key Result Responsibilities

• Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures.
• Effectively upsell and promote products and services to achieve revenue targets.
• Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence.
• Focus on enhancing financial growth and customer experience through market research and tailored offerings.
• Deliver outstanding customer service across all communication channels, adhering to company policies and service SLAs.
• Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary.
• Maintain a comprehensive understanding of services and systems (Air & Land arrangements).
• Finalize DSR (Daily Sales Report) and documentation on the issuance day to ensure seamless reporting.
• Foster collaboration by sharing knowledge and information with colleagues.
• Be adaptable to perform duties in different branches and locations based on business needs.

Qualifications (Academic, training, languages)

• Strong verbal and written communication skills for client interaction.
• Excellent customer service orientation with a focus on satisfaction.
• High attention to detail in processing bookings and travel documentation.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Basic knowledge or familiarity with GDS systems (Amadeus, Galileo, Sabre)

Work Experience

• 3+ years of work experience in a Travel Industry.
• Bachelor’s/ master’s degree in travel/management/hospitality or related field. Certifications in sales management or IATA or related areas would be an advantage. With a minimum of 2 years of experience within the travel industry.