Cluster Sales Manager

Role: Cluster Manager

Department: Retail Sales & Operations

Location: Pune

Work Schedule: Monday – Saturday, 10:00 AM – 6:30 PM

Employment Type: Full Time, Permanent

Team Size: 4-6 stores with 10-15 team members

Job Responsibilities

• Own complete P&L for Pune cluster of 3-4 Stanley Studios/Experience Centers
• Drive monthly, quarterly, and annual sales targets for the cluster - typically ₹15-30 Cr annually
• Monitor store-level revenue, footfalls, conversion %, ASP, and ticket size
• Plan and execute local marketing activations, exhibitions, and architect/builder meets to drive walk-ins
• Manage inventory, display, and VM standards across all stores in cluster
• Recruit, train, and manage Store Managers and retail teams of 25-40 people
• Drive performance through daily huddles, weekly reviews, and incentive planning
• Build capability on product knowledge, CAD software, space planning, and consultative selling
• Reduce attrition and maintain high team morale in luxury retail environment
• Implement Stanley’s customer experience SOPs and NPS targets
• Ensure 5-star customer journey from walk-in to delivery and post-sales service
• Handle escalations, custom orders, and HNI client management
• Maintain store standards per Stanley luxury brand guidelines - display, cleanliness, staffing
• Coordinate with factory, logistics, and installation teams for on-time delivery
• Drive CRM usage, lead management, and database growth
• Build relationships with architects, interior designers, builders in Pune market
• Identify new catchment areas and support new store launches if planned
• Conduct competition mapping - Durian, Godrej Interio, Home Centre, local premium players
• Provide market feedback to HO on pricing, trends, and product mix

Requirements

• Education: Graduate or Diploma in Hospitality, Business Admin, or related field
• 15-20 years in retail sales, with 10+ years as Area/Cluster Manager
• Mandatory: Premium/luxury retail, furniture, home décor, building materials, or lifestyle
• Experience handling HNI customers
• Proficiency in MS Office – Word, Excel, PowerPoint, Outlook
• Exceptional organizational, multitasking, and time-management skills
• Ability to stay calm under pressure and handle multiple tasks
• Strong people leadership and ability to drive team in high-pressure targets
• Excellent business acumen and P&L understanding
• Hands-on with MS Excel, CRM tools, and retail analytics
• Good network with architects/interior designer community in Pune is a big plus